![]() In the meantime, you can use a third-party keyboard customization tool like SharpKeys to remap ESC to a different keyboard key. You could also get the keyboard serviced by a PC technician, replace it under warranty, or buy yourself a new keyboard. If all signs indicate a hardware issue with the Esc key, use a keycap puller to remove the key and inspect the mechanical switch or the membrane underneath for damage. On Windows 11, you may have many reasons to. ![]() To completely remove the Office apps, install the Recovery Assistant and select the version of Office to uninstall. If you use a laptop device, connect an external keyboard to test whether Windows responds to the ESC key. To uninstall Office on Windows 11, open Settings > Apps > Installed apps, select Microsoft Office 365 or Office Home & Student 2021 and click Uninstall. Connect the keyboard to a different computer and check if the same problem occurs.Open the On-Screen Keyboard in Windows (via Start menu > All apps > Accessibility), perform an action that involves the ESC key (e.g., exiting a full-screen application), and check if it works.Select Programs > Programs and Features, then right-click your Microsoft. Load an online keyboard testing tool like, press the ESC key, and check if it registers. In the search box on the task bar, type control panel, then select Control Panel.Here are several ways to help you determine if that is the case. If none of the fixes above help fix the ESC key, the problem is likely hardware-related. Wait until Windows reverts the operating system installation to the specified restore point. ![]()
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